Minerva SRM solutions are always context-specific, evidence-based, grounded in experience and focused on client goals.
Our operations typically comprise four phases. Where clients already have adequate in-house expertise to address one or more of these phases, we adapt to client needs.
- ASSESSMENT
We assess the local, sub-national and wider socio-political contexts of our clients’ proposed or existing operations.
- Our Social Risk Assessments are designed to identify both threats and opportunities arising from human factors.
- We develop a detailed understanding of our client’s strategic goals, operational objectives and preferred practices.
- PLANNING
We propose strategy options to enable our clients to interact with the network of stakeholders in a commercially effective and socially responsible manner.
- Our strategy recommendations are designed to support our client’s planning process through integrating social risk management into corporate operational plans at appropriate levels.
- Our strategy formulation process includes adapting various internationally recognised CSR benchmarks to the specific objectives and circumstances of client operations.
- IMPLEMENTATION
We provide expert staff to assist our clients deliver community engagement strategy and manage interaction with the network of stakeholders.
- Our staff’s collective expertise in community engagement, stabilising fragile socio-political situations and conflict transformation enables us to build and sustain trusted relationships between clients and local communities.
- MONITORING
We continually monitor, through our early warning system EWARN, the socio-political contexts affecting and affected by client operations and adjust strategy recommendations and implementation accordingly.
- Our operational flexibility enables us to deliver continuity or paced transitions in client-community relationships, as well as varying capabilities attuned to project needs over time, freeing senior management to concentrate on core business.